Return and exchange policy

Last Updated: February 27, 2026

Company Name: Changchun Yiyan Technology Co., Ltd.

Address: Room 105, Building 2, Huijian Building, East Linhe Scenic Area, Economic Development Zone, Changchun City, China

Authorized Director: Liu Chengyi

Social Credit Code: 91220100MAK2Q6KA2X

Email: service@mail.tukmir.com

Phone: +86 16284574898

Thank you for choosing Tukmir Australia Official Store! To protect your legal rights and ensure a worry-free shopping experience, we have established the following clear return and exchange policy. This covers the return/exchange timeframe, conditions, shipping costs, and refund-related information. Please read carefully:

1. Return/Exchange Timeframe

All Tukmir products purchased can be returned or exchanged within 14 days from the date of receipt (based on the actual date you sign for the product). We will not be able to process return/exchange requests after 14 days. We appreciate your understanding.

2. Return/Exchange Conditions

The product must remain unused, in brand-new condition, with no signs of wear, scratches, or damage, and all accessories and packaging must be complete (e.g., no signs of use on screwdrivers, wrenches, etc., and original packaging must be intact);

A return or exchange request can only be made after the order status has been updated to "Shipped";

The order status will automatically update within 24 hours of successful delivery, and once updated, you can submit your return/exchange request.

3. Return/Exchange Shipping Costs

The party responsible for return/exchange shipping costs will be as follows:

If the return/exchange is due to an issue on our side (e.g., product quality issues, wrong items sent, missing items, etc.), Tukmir Tools will cover the shipping costs;

If the return/exchange is due to your reason (e.g., personal preference, wrong model purchased, or no longer needed, and the product is not defective), you will be responsible for the shipping costs.

4. Refund Information

After receiving the returned product, we will complete the inspection within 3 business days;

If the product passes the inspection, the refund will be processed within 15 business days and returned to your original payment method (bank card, payment platform, etc.). The exact timing of the refund will depend on the payment platform or bank’s processing rules;

The refund amount will be based on the actual amount paid for the product and will not include return/exchange shipping fees that you may have paid.

5. How to Apply for a Return/Exchange

If you wish to apply for a return or exchange, please contact our customer service team after the order status has been updated to "Shipped":

📧 Official Customer Service Email: service@mail.tukmir.com

⏰ Customer Service Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)

Please include your order number, product name, reason for return/exchange, and contact information in the email. Our customer service team will respond promptly during working hours to assist you.

6. Additional Information

Products that are damaged by the user, altered, or show signs of use will not be eligible for return/exchange;

Please ensure that the product is properly packaged when returning it to avoid damage during transit. If damage occurs due to improper packaging, it may affect your return/exchange request;

This return/exchange policy applies only to products sold through Tukmir official Australian channels. Tukmir reserves the right to the final interpretation of this policy.

If you have any questions, feel free to contact us via the customer service email. We are here to assist you!

Tukmir Reliable Tools, Thoughtful Service ❤️

Let me know if you need further adjustments or help!

Return and exchange address:Room 105, Building 2, Huijian Building, East Linhe Scenic Area, Economic Development Zone, Changchun City, China