With craftsmanship to uphold quality, and sincerity to accompany you on the journey

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Last Updated: February 27, 2026

Company Name: Changchun Yiyan Technology Co., Ltd.

Address: Room 105, Building 2, Huijian Building, East Linhe Scenic Area, Economic Development Zone, Changchun City, China

Authorized Director: Liu Chengyi

Social Credit Code: 91220100MAK2Q6KA2X

Email: service@mail.tukmir.com

Phone: +86 16284574898


Thank you for choosing Tukmir Official Store Australia! We are committed to providing Australian customers with high-quality, cost-effective tools and attentive service. If you have any questions, suggestions, or needs, feel free to contact us through the following methods, and we will be happy to assist you.

1. Official Customer Service Contact Information

📧 Official Customer Service Email: service@mail.tukmir.com

You can send an email with your order details, inquiry, or requests, and we will reply as soon as possible during business hours to efficiently handle your concerns.

2. Customer Service Working Hours

⏰ Working Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)

Note: Emails sent outside of business hours will be prioritized and addressed during the next working hours. Thank you for your understanding and patience.

3. Common Inquiry Topics

You can contact our customer service via email for the following matters:

  • Product Inquiries: Inquiries about the selection, specifications, and usage instructions of fastening tools, cutting tools, installation tools, and repair tools.
  • Order Inquiries: Order tracking, shipping progress, logistics updates, order modifications/cancellations.
  • Payment Inquiries: Payment methods, payment failures, payment amount discrepancies.
  • Return & Exchange Inquiries: Return/exchange conditions, processes, shipping fees, refund progress.
  • Other Inquiries: Suggestions, feedback, cooperation inquiries.

    • 4. Additional Notes

  • To help us process your inquiry quickly, we recommend including your order number (if available), contact information, and specific inquiry details when sending an email.
  • Our product shipping time is 3-5 business days, and under normal circumstances, you should receive the product within 7-10 business days. If you have logistics-related questions, please include the order number in your email, and we will follow up with you.
  • We value every piece of feedback from our customers, and your suggestions help us improve our products and services.

    • Tukmir looks forward to providing you with high-quality tools and services. Thank you for your support and trust!