Last Updated: February 27, 2026
Company Name: Changchun Yiyan Technology Co., Ltd.
Address: Room 105, Building 2, Huijian Building, East Linhe Scenic Area, Economic Development Zone, Changchun City, China
Authorized Director: Liu Chengyi
Social Credit Code: 91220100MAK2Q6KA2X
Email: service@mail.tukmir.com
Phone: +86 16284574898
Thank you for choosing Tukmir Official Store Australia! To save you time, we've compiled a list of frequently asked questions and answers covering key information on products, shipping, customer service, payments, and more. If you have any further questions, feel free to contact our customer service team.
1. Product-related
Q1: What types of tools do you primarily sell?
A: We focus on selling a variety of practical tools in Australia, categorized into four main types:
Q2: Is the product quality guaranteed?
A: Every tool we sell undergoes strict selection and testing to ensure it meets quality standards. Our products are suitable for everyday home repairs, DIY projects, installations, and more. If there are any quality issues with the products upon receipt, you can follow our return and exchange policy for assistance.
2. Shipping and Delivery-related
Q1: How soon will my order be shipped after submission?
A: After your order is confirmed and paid, we will arrange shipment within 3-5 business days.
Q2: How long will it take to receive my product after shipping?
A: Under normal circumstances, you will receive the product within 7-10 business days after shipment. Delivery to remote areas may take 1-3 additional business days depending on the logistics situation.
Q3: Which areas in Australia do you deliver to?
A: We offer delivery across all of Australia. No matter where you are in Australia, you can enjoy our delivery services.
Q4: Do I need to pay for shipping?
A: Free shipping for all orders! You do not need to pay any additional shipping fees. The price displayed when you submit your order is the total amount you will need to pay (no hidden shipping charges).
3. Customer Service and Inquiry-related
Q1: How can I contact customer service?
A: You can contact our official customer service email: service@mail.tukmir.com.
Q2: What are the customer service hours?
A: Our customer service hours are Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00). We will respond to your email as soon as possible during business hours.
Q3: What can I contact customer service for?
A: You can contact us for product selection, order inquiries, shipping progress, returns and exchanges, payment issues, and more. We will be happy to assist you.
4. Payment-related
Q1: What payment methods do you support?
A: We support a variety of mainstream payment methods, including American Express, Discover, Mastercard, and VISA. All payments are securely encrypted to protect your account.
Q2: Does the product price include taxes?
A: Yes! The product price shown includes all applicable local taxes in Australia, so you don't need to pay any additional taxes.
Q3: Do I need to pay for customs duties?
A: Customs duties are charged according to the local customs policy in Australia. The exact amount will be determined by the local customs authorities, and the customs duties must be paid by the customer.
5. Returns, Exchanges, and Warranty-related
Q1: Can I return or exchange a product after receiving it?
A: Yes. You can apply for a return or exchange within 14 days of receiving the product. Please refer to our Return and Exchange Policy for the specific conditions and process.
Q2: Do your products come with a warranty?
A: Currently, all our tool products do not offer warranty services. If there are any quality issues with the product upon receipt, you can follow our return and exchange policy for resolution.
Note: If the above FAQ did not answer your questions, feel free to send an email to service@mail.tukmir.com to contact our customer service team. We will be happy to assist you!