Last Updated: February 27, 2026
Company Name: Changchun Yiyan Technology Co., Ltd.
Address: Room 105, Building 2, Huijian Building, East Linhe Scenic Area, Economic Development Zone, Changchun City, China
Authorized Director: Liu Chengyi
Social Credit Code: 91220100MAK2Q6KA2X
Email: service@mail.tukmir.com
Phone: +86 16284574898
Welcome to Tukmir Australia's official store! We are a local Australian tool product service provider (specializing in fastening, cutting, installation, and repair tools) and place great importance on your personal privacy. We strictly comply with Australian privacy regulations and are committed to safeguarding your personal information. This policy outlines how we collect, use, store, and protect your information, as well as your rights in relation to your data. Please read and understand this policy.
1. Scope of Application
This policy applies to your use of our platform, purchase of products (including all categories of tools such as screwdrivers, claw hammers, utility knives, etc.), and the use of after-sales services.
For purchases made through third-party platforms, the third-party platform's privacy policy applies, and we only collect the necessary transaction information.
2. Collection and Use of Personal Information
We adhere to the principles of "lawful, fair, and necessary" collection and only collect personal data that is required to provide our services, avoiding excessive data collection.
(1) Personal Information Collected
Order and Delivery Information: Name, contact number, delivery address, used to process orders, arrange shipment within 3-5 business days, and track delivery within 7-10 business days.Payment Information: Necessary verification information from the payment platform (such as payment nickname, order number), used to complete the transaction. We do not store full payment account details or passwords.Consultation and After-Sales Information: Queries, feedback, and return/exchange requests sent via our customer service email, used for handling after-sales issues and optimizing service.Platform Usage Information: Browsing and order records, used to recommend products and improve platform experience (without involving personally identifiable information).(2) Purpose of Using Information
Process orders, arrange shipments, and handle after-sales returns and exchanges.Respond to your inquiries and provide product and order-related customer services.Optimize products and services, improve tool quality, and enhance service efficiency.Comply with Australian regulations, fulfill legal obligations, and ensure transaction security.3. Storage and Protection of Personal Information
(1) Information Storage
Your information is stored on local servers that meet Australian privacy standards and is retained only for the necessary duration of the service. Once the service ends, it will be promptly deleted or anonymized.Information is stored within Australia and is not transferred across borders.(2) Security Measures
We implement the following measures to protect your information from leakage, alteration, or loss:
Technical Protection: Data encryption for storage and transmission to prevent network attacks.Access Control: Strict control over internal access to personal data, with regular privacy training for employees.Process Standardization: Establishment of an information security management system with regular security audits.4. Sharing and Disclosure of Personal Information
We do not sell, lease, or share your personal information with third parties, except with your written consent.To complete the delivery, we provide necessary shipping information to logistics providers, and they can only use this information for the delivery purpose.We will comply with judicial and administrative authorities' compulsory information disclosure requirements and make every effort to protect your rights.5. User Rights
In accordance with Australian privacy regulations, you have the following rights:
Right to Access: The right to inquire about the personal information we have collected about you.Right to Rectification: The right to request the correction of inaccurate or incomplete personal information.Right to Deletion: The right to request the deletion of your personal information (unless required to be retained by law).Right to Withdraw Consent: The right to withdraw consent for the collection and use of your personal information (this will not affect services that have already been completed).To exercise any of these rights, please contact our customer service email, and we will process your request during our working hours.
6. Consultation and Feedback
If you have any questions regarding privacy, complaints, or need to exercise your rights, you can contact us:
📧 Official Customer Service Email: service@mail.tukmir.com
⏰ Customer Service Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
We will handle your queries promptly and ensure the protection of your privacy rights.
7. Additional Information
This policy will be updated in accordance with regulations and service improvements. After being published, continued use of the service will be regarded as your acceptance of the updated policy.We will assist in handling information leakage caused by reasons beyond our control (such as force majeure or third-party attacks), but we are not directly liable for such incidents.The final interpretation of this policy belongs to Tukmir.Tukmir is committed to upholding privacy protection standards, ensuring that you can shop confidently and use our services with peace of mind!
